Service department
Book it, drop it, know the number
Eighteen bays on Metuchen Road, factory-trained on Chrysler, Dodge, Jeep and Ram, and open to every other make on the road. Every repair order includes a written 27-point inspection with photos, and nothing gets added to it until you say yes.
- 18
- service bays, six of them Express
- 24
- technicians, nine Chrysler Master certified
- 45 min
- Express Lane promise, or the next one is free
- 27
- points inspected free on every visit
Service hours
Walk-in Express taken until 45 minutes before close
- Mon – Fri
- 7:00 AM – 6:00 PM
- Saturday
- 7:00 AM – 3:00 PM
- Sunday
- Closed
Two after-hours key drops by the parts door. Fill in the envelope and an advisor calls you before 9:00 AM.
375 Metuchen Road, South Plainfield, NJ 07080. The service entrance is the second driveway past the light — follow the lane markings under the canopy.
Directions and department hoursExpress Lane · no appointment
In at 7:00, out by 7:45
Six of our eighteen bays run Express all day, first come, first served. If an oil, filter and rotation takes longer than 45 minutes from the moment we write your ticket, the next one is free. No form, no argument — the advisor applies it at the cashier.
- Mopar full synthetic oil and a genuine oil filter, up to six quarts
- Four-wheel tire rotation, pressure set and tread depth in 32nds
- 27-point inspection with photos texted to you while the truck is on the lift
- Battery load and charging system test with a printed result
- Brake pad and rotor measurement in millimeters
- Fluid top-off, wiper check and a wash on the way out
What it costs
- Most gas engines, up to 6 quarts
- $79.95
- 5.7L and 6.4L Hemi, 8 quarts
- $99.95
- 6.7L Cummins diesel, 12 quarts
- $149.95
- Rotation only, tires bought here
- No charge
Prices include the filter, the rotation and the inspection. Tax, shop supplies and fluid disposal are added at the cashier and printed on the invoice. Synthetic blend is not an option here — every engine we fill gets full synthetic.
Why bring it here
The part that costs you twice is the one that fits wrong
Independent shops do good work. What a franchise store adds is the factory tooling, the campaign database, the parts on the shelf and a record that follows the vehicle for its whole life.
Factory-trained technicians
Twenty-four techs on the floor, nine of them Chrysler Master certified and two dedicated to diesel. Training hours are logged every quarter, not once when they were hired.
Mopar parts, Mopar warranty
Genuine parts carry a 24-month, unlimited-mileage warranty on parts and labor, honored at any Chrysler, Dodge, Jeep or Ram dealer in the country.
Loaners and a shuttle
Loaner vehicles on any scheduled repair over two hours, reserved when you book. The shuttle runs a ten-mile loop to Piscataway, Edison and the Metropark train station.
A written multi-point inspection
Every visit includes the 27-point inspection at no charge, with photos and measurements. Green, yellow and red, and nothing gets added without you saying yes.
Service history that follows the VIN
Every line we write is stored against the VIN, so the next advisor, the next owner and the warranty administrator all see the same record.
Any make on the lot
We are a Chrysler, Dodge, Jeep and Ram store, but the shop maintains anything you drive. Same inspection, same warranty on the parts we supply.
Loaner fleet
Thirteen vehicles on the loaner ledger
Held for scheduled work over two hours, and for anything staying overnight. Pick the one you want while you book — the form checks it against the date you chose and tells you if it is already out.
- Compact
2025 Jeep Compass
Latitude · Stock L-2214
- 5 seats
- 4WD
- Gasoline
The default loaner. Easy to park, and the one we have most of.
On the agreement
- No towing
- No pets
- 200 miles per day
- Compact
2024 Jeep Renegade
Altitude · Stock L-2218
- 5 seats
- 4WD
- Gasoline
Smallest thing on the ledger. Fits the Metropark deck without folding a mirror.
On the agreement
- No towing
- No pets
- 200 miles per day
- Compact
2025 Dodge Hornet
GT · Stock L-2226
- 5 seats
- AWD
- Gasoline
Quick, and the only compact here with adaptive cruise.
On the agreement
- No towing
- No pets
- 200 miles per day
- Premium fuel only
- Midsize SUV
2025 Jeep Grand Cherokee
Limited · Stock L-2231
- 5 seats
- 4WD
- Gasoline
Heated seats and a quiet cabin. Goes first on a cold Monday.
On the agreement
- No towing
- No pets
- 250 miles per day
- Midsize SUV
2025 Jeep Wrangler 4xe
Sahara · Stock L-2237
- 5 seats
- 4WD
- Plug-in Hybrid
About 21 electric miles before the engine joins in. Charges on a wall outlet overnight.
On the agreement
- No towing
- No pets
- 150 miles per day
- Charge cable stays with the vehicle
- Roof and doors must not be removed
- Midsize SUV
2024 Jeep Cherokee
Trailhawk · Stock L-2240
- 5 seats
- 4WD
- Gasoline
Highest ground clearance on the ledger, which people ask for in February.
On the agreement
- No towing
- No pets
- 200 miles per day
- No off-road use
- Three-row
2025 Jeep Grand Cherokee L
Altitude · Stock L-2245
- 7 seats
- 4WD
- Gasoline
Three rows without the length of a Wagoneer. Second row slides for car seats.
On the agreement
- No towing
- No pets
- 250 miles per day
- Two child seats maximum
- Three-row
2024 Dodge Durango
GT Plus · Stock L-2249
- 7 seats
- AWD
- Gasoline
Third row an adult can sit in for the ride to Newark.
On the agreement
- No towing
- No pets
- 250 miles per day
- Three-row
2025 Jeep Wagoneer
Series II · Stock L-2252
- 8 seats
- 4WD
- Gasoline
Eight seats. We hold this one for the long jobs, not for an oil change.
On the agreement
- No towing
- No pets
- 250 miles per day
- Held for repairs of three days or longer
- Minivan
2025 Chrysler Pacifica
Touring L · Stock L-2258
- 7 seats
- FWD
- Gasoline
Stow 'n Go both rows, so it doubles as the van you were going to rent.
On the agreement
- No towing
- No pets
- 250 miles per day
- Minivan
2024 Chrysler Pacifica Hybrid
Select · Stock L-2261
- 7 seats
- FWD
- Plug-in Hybrid
Around 32 electric miles. The battery takes the second-row Stow 'n Go bins.
On the agreement
- No towing
- No pets
- 150 miles per day
- Charge cable stays with the vehicle
- Second row does not fold flat
- Truck
2025 Ram 1500
Big Horn Crew Cab · Stock L-2266
- 5 seats
- 4WD
- Gasoline
Six-foot-four bed. Reserved first for customers whose truck is on our lift.
On the agreement
- No towing
- No pets
- 200 miles per day
- Bed liner only — no unsecured loads
- Given out when your own vehicle is a truck
- Truck
2024 Jeep Gladiator
Sport S · Stock L-2270
- 5 seats
- 4WD
- Gasoline
A five-foot bed and a back seat. The one people ask to keep an extra day.
On the agreement
- No towing
- No pets
- 200 miles per day
- Roof and doors must not be removed
- No off-road use
What we ask for at the desk
A valid driver's licence, in the driver's own hand
Not expired, not a photo of one. The name on the licence has to be the name on the repair order, and the advisor takes a copy at the desk.
Proof of your own insurance
Your policy is primary while you have a loaner, so bring the card or have the app open. Liability and collision both need to be in force.
Twenty-one or older
That is the floor on the store's loaner policy, and there is no waiver for it. A younger licensed driver can be added as a passenger, not as a driver.
The hold is released the moment the appointment is cancelled
Cancel or move the appointment and the vehicle goes straight back on the ledger for the next customer. There is no cancellation charge and nothing to phone about.
House rules
- Loaners are held for scheduled work expected to run over two hours, and for any repair keeping the vehicle overnight.
- Fuel and charge come back at the level they left at, or we bill the difference at the pump price on the invoice.
- Toll transponders are not fitted. Tolls billed to the plate are passed through at cost with no admin fee.
- Every vehicle here is on the loaner ledger, not the sales lot — none of them appear in inventory search.
This fleet is a demonstration. These thirteen vehicles are a fixed list in this site’s source, not a rental or dealer-management system, and no loaner ledger was consulted to build it. Availability inside the booking form is worked out in your browser from the date you pick, using this exact rule:h = fnv1a(date + "|" + stock); out if h % 10 < 3; back after 1 + (h >>> 8) % 3 days
Not enough loaners on a Monday is a real thing everywhere, here included. If the class you need is out on the day you want, the shuttle runs a ten-mile loop roughly every forty minutes, and pickup and delivery covers twelve miles Tuesday to Thursday. Start a booking
Recalls and campaigns
Recall work is free, wherever you bought it
A safety recall or emissions campaign is paid by the manufacturer, not by you, and any franchised dealer has to perform it. We do not need to have sold you the vehicle, and there is no time limit on a safety recall.
Parts availability decides the date
Some campaigns are software and take 40 minutes. Others wait on a part that the factory releases in batches. We tell you which one you are looking at.
Customer satisfaction notifications too
Beyond safety recalls there are extended warranties and goodwill campaigns that never make the news. They show up on the same VIN search.
We check it on every visit
Open campaigns are pulled automatically when your VIN hits the shop system, so an oil change is often when you find out.
Check your VIN for open recalls
Recall and emissions campaign repairs are free on any Chrysler, Dodge, Jeep or Ram vehicle, whoever sold it to you.
Nothing you type here is transmitted anywhere. Recall status on the live site comes from the NHTSA database, which is updated by the manufacturer, not by the dealership.
While you wait
A lounge people actually stay in
Most Express customers wait, so the lounge was built for two hours of work, not for a vending machine and a television bolted to the wall.
Six covered service lanes
Pull in out of the weather and an advisor meets you at the door.
Work booths with power
Eight quiet booths, dual monitors on two of them, and gigabit wifi.
Coffee and a real kitchen
Espresso, drip, cold brew and bagels from Rosetta's until 11:00 AM.
Kids corner
A gated play area in sight of the lounge, with the television on mute.
Free wash with every visit
Soft-touch wash and vacuum on any repair order over $49.95.
After-hours key drop
Two locked drops by the parts door with envelopes and a pen that works.
The shop, and why it is laid out this way
The service building was rebuilt in 2021 and sits behind the showroom, with its own entrance off 375 Metuchen Road so nobody has to thread a truck through the customer lot. Six covered lanes feed the write-up desks. Express bays sit closest to the door because that is where the volume is, and the heavy line — transmissions, diesel, suspension — is at the far end where the noise stays put.
The parts department shares a wall with the shop rather than a delivery truck with a warehouse three towns over. That is the whole reason a brake job can be a same-day job. The counter carries about $1.4M inventory in inventory, and anything it does not stock is on the morning truck from the regional distribution center.
- Service floor
- 22,400 sq ft
- Alignment racks
- 2 Hunter HawkEye
- Loaner fleet
- 13 vehicles
- Parts on the shelf
- $1.4M inventory
Questions
The things people ask at the write-up desk
If the answer you need is not here, the service line is answered by a person during business hours, not by a menu tree.
(630) 207-3263No. The Express Lane is first come, first served from 7:00 AM, and six of our eighteen bays are reserved for it all day.
The last Express ticket is written 45 minutes before close: 5:15 PM Monday to Friday and 2:15 PM on Saturday. Book an appointment if you need a specific time or a loaner.
If an Express Lane oil, filter and rotation takes more than 45 minutes from the time we write your ticket, the next one is on us. No form to fill out — the advisor applies it at cashier.
It covers the Express service only. If the inspection turns up something you want fixed the same day, the clock stops there and we quote the repair separately.
Yes to both. Roughly a third of the repair orders we write are for vehicles bought somewhere else, and the shop is equipped for domestic, Japanese and Korean makes.
Warranty and recall work has to be Chrysler, Dodge, Jeep, Ram or Fiat, because that is the franchise we hold.
Brakes measured in millimeters, tires in 32nds, battery load and charge rate, all fluids, belts, hoses, filters, wipers, lights, suspension, exhaust, CV boots and a scan for stored codes.
You get it in writing with photos, color coded green, yellow and red. It costs nothing and it is not a sales script — plenty of cars leave here all green.
Loaners are reserved for scheduled appointments where the estimated time on the lift is over two hours, and for warranty repairs kept overnight. Ask when you book, because we hold eighteen of them and they go early in the week.
You need a valid license and insurance in your name, and drivers must be 21 or older. The shuttle and Uber vouchers cover everyone else.
Drop off any time from 7:00 AM, or use the key drop by the parts door overnight. Fill in the envelope with a phone number and the symptom and an advisor calls you before 9:00 AM.
Pickup and delivery runs Tuesday through Thursday within twelve miles for $39, waived on repairs over $500.
We bill Mopar Vehicle Protection directly, and we work with most major third-party administrators. Bring the contract number and we will call for authorization before the work starts.
Some administrators require an inspection or pay a lower labor rate. If there is a gap between what they pay and what the job costs, you will hear the number before we turn a wrench.
Recall and emissions campaign work is free, on any Chrysler, Dodge, Jeep or Ram vehicle, no matter where it was bought. Parts availability is the only thing that decides the date.
Call the service line with your VIN and we will check the open campaigns and tell you whether the parts are on the shelf.
Cash, all major cards, Apple Pay and the Mopar credit card, which carries six months with no interest on repair orders over $299 with approved credit.
Estimates are approved by text or by phone. We do not add a line to the invoice you have not seen.
Next step
Pick a time, or come find a coupon first
Booking takes about two minutes and reserves the bay, the advisor and the loaner. The specials page has eleven offers running right now, and they stack with the published menu price.